With the rapid development and universal application of Internet information technology, the need to apply Internet technology to arbitration case management emerged. In order to improve the level of service provided via the Internet technology, to improve the efficiency of the CIETAC case-filing and simplify the case-filing process, CIETAC has simultaneously developed Online Case Filing System (PC Side) and WeChat Public Account Service for concerned parties (mobile phone). The two systems will officially enter the phase of trial on January 1, 2019.

Through the PC-based Online Filing System, the parties can complete the registration, login, information-filling, case file-uploading application. The parties can successfully file their cases online after CIETAC case manager reviewing the case, requesting correction or further information (if any), online generating the Application for Arbitration.   Meanwhile, for the convenience of progress-tracking, parties can simply check the status and review the feedback/comment via PC or WeChat.

Users’ needs at case application were fully considered throughout the early stage of developing the system., so that users will no longer be limited by time and geography in the stage of arbitration application, which can effectively save the case resources and complete the filing procedure in an efficient and convenient fashion. The online filing system has been developed with user-friendly interface and easy operation; PC-side and mobile-side linkage support; parties’ information and background processing system real-time docking; filing system data encryption; case progress real-time reminder, etc., which can substantively meet the parties’ ’need for online submission of documents arbitration institution’s need for online review.

 The launch of the CIETAC online filing system marks the beginning of a new phase in the level and means by which the CIETAC provides services to the parties. Relying on the dispute resolution experience and specialized resources in traditional arbitration, CIETAC will continue to provide various types of dispute resolution services to the parties fairly and efficiently.